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NPS score February 2019

Continuing our commitment to client care we have the results from our latest Net Promoter Score (NPS) to ascertain from our client base how likely they were to recommend us.

With scores ranging from -100 to 100, a NPS that is positive (higher than zero) is good, 50+ is excellent.

We are pleased to say our latest survey gives us a score of 49! Our aim is to reach 50 and above by continuing to act on the responses we receive on how we can improve. All the feedback is investigated with our clients and internally and relevant changes are made to ensure we are improving to improve our clients experience for the future.

We are very proud of an NPS of 49 and thank every customer who took part in the survey to give us such valuable feedback.

1st March 2019

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