Continuing our commitment to client care we have the results from our latest Net Promoter Score (NPS) that we do quarterly, to ascertain from our client base how likely they were to recommend us.
With scores ranging from -100 to 100, a NPS that is positive (higher than zero) is good, 50+ is excellent.
Our first survey of the year gave us a great score of 49 however our most recent survey resulted in an overall score of 57! We are so proud of our score and will continue to work towards improving our services and customer relationships anyway we can, acting on the responses we have received on the areas we can improve in. All the feedback is investigated with our clients as well as internally and relevant changes are made to ensure we are improving our clients experience for the future.
We are very proud of a NPS of 57 and thank every customer who took part in the survey to give us such valuable feedback.