TIS are very proud to have built up a fantastic mutually beneficial partnership with The University of Leeds. Initially winning a contract to upgrade the campus CCTV and control room then following to a twelve-month defect period, to service and maintain the campus CCTV, Entrance Barriers and Access Control some seven years ago. The dynamics between TIS and The University of Leeds have blossomed over the period, from that of a very normal client and supplier service relationship to a fully client centred collaborative partnership. The two organisations have a shared vision to protect and keep the university secure, whilst always looking at future developments to ensure the client is at the forefront of any new technologies. TIS have also moved on to install further systems such as Intruder, Disabled Refuge and Intercom Systems. TIS are now regarded as a trusted provider of the universities full security solution.
As the partnership developed and TIS became more trusted they were invited to tender for more work on the campus which ultimately allowed them to showcase their full range of talents within fire and security system integration, service and maintenance. Working with not only the university itself as the ultimate end user, TIS have also developed great working relationships with other partners and suppliers of The University of Leeds.
TIS have a dedicated team working on the campus at Leeds to ensure complete client satisfaction. Recently making the decision to enhance their team and the infrastructure in place to support the university by opening their brand new northern office within a few minutes of the campus. TIS are dedicated to providing the very best service and quality to their client and this diligent approach has enabled the partnership to flourish and pay dividends for both parties.
Whether it’s the initial concept consultation, assisting with the design of new systems, professionally installing new systems with trained project managers or the warranty and aftercare that TIS are providing the university, they take exceptional care to ensure the one overriding aim is met – exceeding the client’s expectations.
The impressive campus which is home to numerous state-of-the-art buildings, coupled with a rich history spanning over 100 years has won the coveted title of University of the Year from The Times for 2017 along with being twice the winner of the Queen’s Anniversary prize.
Dale Gregory, Head of Technical at TIS said, ‘Over the last 7 years the partnership with The University of Leeds has been a pleasure, it’s been a very rewarding process. We have gone from mixed systems to specifying and installing single solutions. As their partner we take the technological lead and ensure they are always aware of their best options’.
Steve Binns, Engineering Technical Officer at The University of Leeds said ‘The dedicated team here at the university fit in like members of our own estates team, they are approachable, friendly and very easy to deal with. We have regular monthly meetings with their management and they regularly meet and exceed their respective service targets.’