Our responsibilities to you
Maintenance of Intruder Alarm System
Total Integrated Solutions will service your Intruder Alarm System in accordance with the British standard 9264:2016 (servicing of an intruder and hold up system).
In accordance with the recommendations of the BS9264:2016 TIS are approved by a NACOS Gold certification scheme. This ensures our clients can be assured of the quality of product that we design, supply, install, commission, service & maintain is in accordance with current regulations and standards.
The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
BS 8473 Intruder and hold-up alarm systems – Management of false alarms – Code of practice
BS EN 50131-1:2006+A1:2009 Alarm systems – Intrusion and hold-up systems – Part 1: System requirements
BS EN 50131-3:2009 Alarm systems – Intrusion and hold-up systems – Part 3: Control and indicating equipment
BS EN 50136-1:2012 Alarm systems – Alarm transmission systems and equipment – Part 1: General requirements for alarm transmission systems
DD CLC/TS 50131-7 Alarm systems – Intrusion and hold-up systems – Part 7: Application guidelines
PD 6662:2017 Scheme for the application of European standards for intrusion and hold-up alarm systems
In accordance with clause 5 (Inspection, functional testing and commissioning) the installed system will be inspected and functionally tested to ensure that it operates correctly and in accordance with the system design proposal and the installation plan where applicable, including any agreed changes.
In accordance with clause 6.1 where the alarm company personnel discover faults, you will be informed as soon as practicable and agreement reached as to the corrective action to be taken. We will, where possible, correct any faults during the maintenance. Where this is not possible, any prior agreed corrective action should be taken as soon as practicable.
In accordance with clause 6.2 where practicable, the service technician will ensure that the I&HAS is fully tested. Parts of the system that could not be fully tested should be recorded on the maintenance record, together with the reasons for their omission and the signature of the client or representative. A record of checks and work carried out should be either given to the client at the time of maintenance or provided within 10 days.
In accordance with clause 6.4 the frequency of the maintenance visit will be as follows for the appropriate system;
- BS EN 50131 (PD 6662), Grade 2 XC) one site visit per year.
- BS EN 50131 (PD 6662:2017), Grade 2 notification options A, B, C & D, two site visits per year or one site visit, plus one remote system check per year.
- BS EN 50131 (PD 6662:2017), Grade 3 two site visits per year or one site visit plus one remote system check per year.
In accordance with clause 9 Records of all maintenance, temporary disconnections and remote support carried out, and any corrective measures taken or required, will be made and retained for a minimum period of 15 months after the site visit, remote system check or remote support to which it refers, so that a full audit trail is available of work performed at site and from each secure computer. The records will include;
- The date and time;
- Detailed records of the checks undertaken and the results;
- Details of any changes made to system configuration;
- The identity of personnel carrying out the work;
- Identification of the secure computer used in any dialogue;
- Details of any temporary disconnection including date, time and reason for
- The disconnection and subsequent reconnection;
- The identity of the user/client authorizing such changes/disconnections; and
- Monthly and annualized performance records of all preventative
In accordance with Annex B Clause B 2, the on-site preventative maintenance checks (inspection and test) will include the following:
- Ensure that the installed system meets the as-fitted document.
- Tamper detection; NOTE 1 Check at least one tamper for correct operation through to the CIE.
- Setting and un-setting; NOTE 2 Offer user(s) refresher system operation training, if required.
- Entry and exit procedures.
- Power supplies, including any APS; NOTE 3 See Annex C.
- Functioning of detectors and HDs.
- Environmental conditions for adverse effects.
- Operation of WDs; NOTE 4 Operation of self-powered WDs includes removal of hold-off voltage.
- Operation of ATS (all paths).
- Visual inspection for potential problems (electrical and physical).
The equipment should be correctly reinstated after testing.
In accordance with Annex C Clause C 1 To calculate the battery capacity, it is necessary to take two current readings:
- The current when there is no alarm present. This is known as the quiescent current.
- The current when in alarm with all WDs and ATE activated. This is known as the alarm current.
Responsibilities of the Client
The user should record appropriate details regarding any fault that occurs with the Access control system. The information recorded should include the following: – date and time; identity and location of the equipment and name of person recording the information.