Our Defence Capabilities

TIS demonstrate an avid interest in continuously enhancing it’s skill base and expertise but remain flexible to customer demands and applications.

We apply advanced functional and technical knowledge to process innovation and complex problem solving; demonstrating an exemplary level of accomplishment and proven reliability which is evident from the excellent customer feedback.

Technical Support

TIS have provided extensive Engineering services to the MoD and commercial platforms for over 35 years. We provide a complete service; designing, installing, maintaining and testing for the provision of services required. The knowledge and experience gained gives a clear understanding of the issues and challenges of this requirement.

TIS provide technical knowledge to support a complete Post Design Service that includes investigation of component obsolescence, design shortcomings, new material and manufacturing techniques in order to maintain quality and efficiency.

TIS regularly attend ship(s) to conduct installations, investigations and modifications and attendance at minor trials, presented to MCTA (BRD9463). TIS also provide services in respect of Setting to Work (STW) and the conduct of Harbour Acceptance Trials (HAT) and Sea Acceptance Trials (SAT). This work is carried out in accordance with agreed procedures and the system Book of Reference (BR).

We supply and maintain all documentation required to carry out applications for NATO codification, preparation of A&A work guidance, amendment to equipment manuals/BR’s, provision of an equipment Data Pack (OEM Manuals), preparation of technical papers, briefings, etc.

Production / Repair

TIS utilise the comprehensive design, manufacturing and testing facility which provides everything from solder station, wire harnesses, electronic equipment assembly, distribution rack manufacture, cabling, wiring etc. We are fully equipped with the latest technology to offer full testing facilities all calibrated to national standards.

Our dedicated manufacturing and repair facility currently supports our major naval and commercial contracts which includes, Internal Communications Equipment, CCTV, TV/SRE, and Satellite Systems. Each repair survey includes a report complete with images showing the status against the criteria set within the contract.

Smart procurement and our experience enables TIS to manage tools, jigs, drawings and obsolescence to offer timely deliveries to very tight deadlines. Improving productivity and performance by reducing Inventory, developing customer service and enhancing direct labour efficiency.


We have been attending site visits providing technical help, equipment surveys, installation and set to work commissions for over 40 years across all platforms of requirements.

Trained engineers with years of CCTV and Internal communications experience are SC Cleared, many have  designed, tested and trialled this equipment to meet the requirements of DEFSTAN 08-123. Having access to all dockyards, TIS have gained vast experience working with industry partners to assist in shore integration and waterfront support when required.

Our wealth of experience and information database within this market sector means we are able to react immediately to customers’ demands and requirements.

A dedicated Helpdesk providing complete support (24/7 if required) for the UK and overseas is available offering assistance, technical help and engineering support solutions from our fully trained Engineers who are already UK security cleared. TIS have an Engineer who is fully trained for Contractor on Deployed Operations’ (CONDO).

Reacting to specific tasks, TIS have deployed Engineers around the world and have recently completed a mission overseas to attend a ship in theatre to rectify faults with their communications system.

TIS received great recognition for this operation, providing a resolution within a very tight time scale.

Project Management

The scope of the Project Management Plan is to ensure success of the project through communication with the customer and through TIS delivering the requirements to time, cost and quality during the In-Service phase of the CADMID lifecycle.

The plan is supported by the Military Division of TIS, and the project team will comprise the entire division.

Project Management is at the heart of our business. All activities, involving all aspects of the business, are coordinated through the application of project management practices.

We adopt a structured approach to Project Planning, in line with JSP886 Vol 7. All tasks and milestones are plotted on a Gantt chart. Dependencies are established, so that tasks can be sequenced. This gives us the Critical Path, the management of which will ensure that the Project runs according to plan.

The plan is tailored to the project covering:

  • Description of Project, Key Project Objectives – Key requirements
  • Management of Supply Chain
  • Stakeholder Engagement
  • KPI’s
  • Key Milestones
  • Critical Path Analysis
  • Dependencies
  • Communication
  • Progress Reporting

Quality & Configuration Management

TIS have provided extensive Engineering management services for over 35 years. We provide a complete service; designing, installing, maintaining and testing for the provision of services required. The knowledge and experience gained provides TIS a clear understanding of the issues and challenges of the management of these services. Details of our qualified, experienced personnel can be found at Annex N within our submission, Project Management Plan.

Currently, for all our MoD contracts, Configuaration Management is maintained through the procedures and processes outlined in our Quality Management System (QMS) for ISO 9001:2008 (soon 2015), AQAP 2110, 2210, 2105 and DefStan 05-57 covering:

  • Handbooks
  • Design
  • Training
  • ILS
  • Change Management
  • Status Record Accounting – GFE
  • Audits

A Quality Management System Review and Evaluation Form was produced to ensure TIS captured the required output for full compliance, Please find a copy of this referenced above.

TIS Configuration Management (CM) Plan defines the project’s structure and processes to deliver the contracts requirements for Repairs, Supply, Post Design Support, Inventory Management, Updates and quality changes. Our plans are specific to the Statement of Work and focuses on the following areas:

  • Identifying, defining, and base lining configuration items (CI)
  • Controlling modifications and releases of CIs
  • Reporting and recording status of CIs and any requested modifications
  • Ensuring completeness, consistency, and correctness of CIs
  • Controlling storage, handling, and delivery of the Cis

TIS feel that our configuration management plan is a key driver for controlling modifications and delivering strategic obsolescence solutions.

TIS  provide a complete design service ensuring that designs undertaken fully meet the specification requirements.  Special considerations are given to the demanding functionality of equipment, material quality and manufacturing techniques in order to maintain a cost effective solution with minimum risk to quality and performance.

Obsolescence Management

TIS currently provide a very successful obsolescence management solution for current contracts held with the Authority, and have been consistently praised throughout the contract for our efforts, dedication and astute awareness of the Authority’s requirements.

TIS’s Supply Chain Management continues to provide innovative and cost effective obsolescence solutions, and adopts practical monitoring of equipment and components, providing reports of identified risks of potential re-design activity, increased replacement costs or contract delays.

Re-designs can accommodate any replacement components which are not fully “fit, form and function” compatible. To establish a viable and acceptable solution for introducing new designs TIS have proven experience working with the ISIS electronic tasking system (E tasking), the procedure for obtaining on-line Nato Stock Numbers.

Obsolescence is also minimised and avoided by having more than one supply chain, a large stock holding of parts and complete units (inventory management), and continually identifying possible replacements. Where this is not achievable parts/products would be passed to our Design Support Department for a cost effective, sustainable solution.

TIS is fully conversant in carrying out obsolescence surveys, collating data and producing comprehensive obsolescence reports for the Authority, so they are kept informed of advances in technology and potential risks.

Previous reports submitted have focused on the next 25 years, giving the Authority clarity and confidence TIS can continue to deliver this equipment for the expected in-service duration.

Risk Management

Our Risk, Issues and Opportunities Management Plan establishes a robust process to manage risk across the portfolio throughout the life of the programme. Our plan takes into account a diverse range of risks and their potential impact to the programme.

Our risk management process is built around implementing and maintaining a comprehensive Risk, Threats and Opportunities Register. Every potential risk associated with the project is identified, and equipment categories are analysed on the basis of impact and probability. Issues arising are identified and planned for accordingly.

The Risk, Issues and Opportunities Register is designed to be a live document. Risks will be dealt with on a daily basis. The customer will be informed immediately of any new risk identified. An update will be published as part of the progress report, and it will be reviewed in accordance with the management plan.

Solutions to medium and high risk elements will be developed and, where appropriate, innovative solutions developed. We will promote a collaborative approach towards risk management with both the customer and supply chain. Life time buy vs. technical refresh options will be considered as potential mitigations.

Risk Management is implemented through the organisation’s Strategic Management. This is monitored and controlled through TIS’s Quality Management System, Management Review and the Risk Management register. There are 4 key areas:

  • Financial Risks

Interest rates, Foreign Exchange, Credit, Liquidity and Cash Flow

  • Strategic Risks

Competition, Customer changes, Industry changes, Customer demand, Research and Development and Intellectual Capital

  • Operational Risks

Regulations, Recruitment and Supply Chain

  • Hazard Risks

Employees, Public Access, Products & Services, Contracts, Suppliers and Environment

Our Business Continuity Plan will be a key element within our range of solutions to mitigate risk. We will review part or all of our Business Continuity Plan and the risk analysis on which it is based on a regular basis, and as a minimum once every six months, or within three months of the Plan, or any part of it, having been invoked.

Business Continuity

In the event of a serious incident affecting business continuity, TIS have a fully structured emergency plan to enable the Company to continue operation with the minimum of disruption. The TIS Leadership Management Team has completed a risk assessment of the known possible situations that could affect business continuity. The areas considered are listed and risk management procedures summarized to enable full recovery from such incidents without affecting business continuity.


In order to develop and continually improve our sustainability, performance and environmental responsibility, TIS have developed policies and procedures and incorporated them into the Operational Procedures of the Company. The procedures define the need, evaluating options, design and specification, supplier selection, tender evaluation, post contract management and supplier development to ensure we will:

Work to ensure that our suppliers treat their people fairly and with respect and that there is a culture of equality and equity
Encourage and influence suppliers to investigate the environmental impact, including resource use, waste, energy and climate change, of their business process or product and then to adopt practices that reduce that impact
Assess the Health and Safety systems of our suppliers and monitor their compliance with our requirements
Focus on the economic parameters for growth, efficiency, risk management and development
We will engage our supply chain in sustainability by:

  • Using sustainability criteria, where appropriate
  • Requiring, where possible, that potential suppliers provide alternative more sustainable products
  • Ensuring that any alternatives are given due cost benefit consideration prior to order
  • Informing our customers of more sustainable alternatives
  • Encouraging the assessment and monitoring of our supply chain to ensure that our sustainability risks, including Health and Safety, ethical, environmental, social and economic impacts are understood and managed
  • Ensuring that we deal with all our customers / suppliers fairly and ethically and in accordance with our policies.
  • Where applicable we ensure ongoing environmental performance, identification of environmental risks, recording and monitoring of impacts and implementing environmental and social sustainability measures.

Subcontractor Management

The Subcontractor Management Plan outlines the relationship between the Contractor and the methods by which Total Integrated Solutions Ltd, as the prime contractor, will assure the production of quality deliverables from each of its Subcontractors and assure the development of long term business relationships between the Companies. This document is applicable to all phases of the project. Total Integrated Solutions Ltd and all Subcontractors to Total Integrated Solutions Ltd will adhere to the approach outlined in this document.

Potential suppliers and sub-contractors are audited for Companies which meet EN ISO 9001:2008 or equivalent and are registered with an NACCB authority for the supply of those products or services and BSI or Lloyds registered stockists to Part 1 or Part 2.

Prospective suppliers / sub-contractors are issued with a questionnaire and documented evidence has to be provided to the Company Buyer or Quality Co-ordinator for evaluation prior to any purchasing activity. All information obtained is evaluated and where necessary an appraisal visit is co-ordinated to establish conformance. Considerations are given to the products and services offered and if this acceptable all approved companies are entered onto our Approved Supplier Database (ASD).

The ASD is managed by continuing analysis of the performance of the service from the supplier / sub-contractor and maintained by periodically referring to the quality, performance, timely deliveries, costs, obsolescence (please refer to our Obsolescence Management Plan (OMP) at Annex O), environmental impact, licences required, reliability and rejects raised on products or services supplied.