Our absolute ambition is to provide and maintain a premium service in the industry, with staff wellbeing, safety, and environmental considerations at the forefront of our services. Our strategy supports our Quality Management System for ISO 9001:2015 and highlights our plan for achieving premium service with commitment to employees, customers, and all stakeholders.
Included, is our vision for customer service delivery and reflects our aim to be a customer focused organisation which delivers consistently good service, striving for excellence in everything we do.
Whilst we always ask our customers about their experiences and use their feedback to make real improvements to our services, we also work on the ethos that positive employee behaviour promotes customer satisfaction and therefore, encourage staff participation and look at our processes from both a customer and employee point of view.
Our strategy focuses heavily on our internal quality culture and helping employees and sub-contractors to engage with our customers, putting them at the heart of what we do. We are committed to getting customer service right and continually improving the customer experience.
We have identified that employee engagement is the key to improving performance and service delivery and our core values and objectives pave the way to achieving this, enhancing the company’s success and continuous improvement.
Our processes are controlled and managed by our Quality and Culture Team who have successfully attained accreditation to ISO 9001:2015 and ISO 14001:2015 through a strategy for delivering a premium service.
We have developed, implemented, and communicated a robust Quality Management System to ensure our ability to consistently provide reliable products and services that meet client’s expectations and statutory compliance.
Through the effective application of our Management Systems, we ensure the highest quality service is provided. Our Management Systems ensure that the processes performed provide consistent information, methods, skills, and controls.
The performance of our quality system and our processes is systematically monitored and audited to ensure effectiveness and identify any opportunities for improvement, including additional training requirements.
In addition to external audits completed by our governing body, internal audits are carried out periodically by our own auditing team, ensuring that works on site are completed to the appropriate standards and conditions.
We have a dedicated Compliance Manager whose responsibility is to conduct audits to ensure compliance to statutory standards, review records of engineer skill, qualification and performance and ensure document conformity is maintained.