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Resource and Capability

Resource Capability

  • TIS integrate converged technology across many platforms and have over 140 personnel throughout the UK who are suitably qualified to assist you every step of the way. This level of highly skilled individuals enables us to provide you with a Premium Service day or night.
  • Our engineers are multi-skilled giving you the advantage of having reduced service and maintenance visits, less disruption, cost saving and reducing our carbon footprint.
  • We carefully consider the strategic importance of responding within the time constraints of your Service Level Agreement and constantly monitor our capability to deliver. We respond to reactive maintenance requests within the agreed response times and always endeavour to improve that where possible. Our friendly maintenance team will keep you updated of progress and be available to answer any questions.
  • We work closely with our supply chain partners and other industry sectors considering the type, geographical location, and personnel requirements of our customers. As a result, we can be found throughout the UK providing Service and Maintenance support to over 20,000 Systems at more than 10,000 sites.

A network of offices across the UK

  • To reduce response times, provide a friendly meeting space for our customers and gain local interest we have invested in satellite offices in Leeds, Nottingham, Coleshill, and Uxbridge. Your chosen location will become the lead office supporting you in relation to the completion of all works associated with the installation. service, maintenance, and repair of your systems.
  • You will be appointed dedicated Account Managers, Project Managers, SSSTS and SMSTS accredited Site Managers and Site Supervisors as well as a complete Project Administration team and our highly skilled Engineers – all of whom are on hand to support your requirements. Your account will be placed to the office nearest to your location to ensure you have a place to meet and your KPI’s are met.

 

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