Service Coordinator – Mansfield

Incident Resolution Coordinator – Ref: V136

Location: Mansfield

This is an excellent opportunity for an individual looking to grow their career and become a valued member of the Service Operations team. You should be positive and enthusiastic with excellent customer service skills.


The role involves:
  • Assign all daily incoming and outstanding calls from customers
  • Issue and allocate jobs to the relevant engineers in line with contract KPIs
  • Managing the engineers diaries ensuring KPIs and appointments are met
  • Liaise with site engineers to ensure jobs are responded to and updated in real time
  • Liaise with the customer to ensure all updates are communicated effectively
  • Sourcing of parts.
  • Updating/maintaining the Company’s service software
  • Monitoring Service e-mails and actioning.


Key Experience/qualifications:
  • Good IT skills and a familiarity with Microsoft packages are essential
  • Excellent customer service skills
  • You will be a team player with ambition
  • Be able to communicate and build successful working relationships with customers and other employees
  • Excellent verbal and written communication skills.
  • Customer Service qualification
  • Industry knowledge would be beneficial.


You should also have the ability to:
  • Work on your own initiative or as part of a team
  • Work well under pressure and be able to meet deadlines
  • Have the desire to learn and continually improve your knowledge.


Working hours: Monday – Friday 8.00am – 5.00pm

Salary: Competitive dependant on experience, skills and qualifications

Benefits: Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Birthday Holiday, Cycle to Work Scheme and Childcare Voucher Scheme


Please send your CV to:

Mrs Sharon Garton, HR Manager, TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts NG18 5BU

TIS are an equal opportunities employer