Service & Maintenance


High levels of expertise and experience across CCTV (Public space & Local), Fire Alarms, Emergency Lighting, Warden & Nurse Call systems, Intruder Alarms, Door Entry & Access Control, Communal TV and Public Address.

Help Desk and Field Engineering support for life and property safety systems (including Emergency call out provision).

Preventative maintenance checks of systems and components of systems, to ensure that they comply with Industrial and legal standards and are working effectively to support and protect landlords, residents, workers and visitors.

Full collation of system and asset information to support ongoing upgrade and renewal programmes, thereby ensuring all property and life systems are fully operational and to the latest specification.

Able to tailor contracts to suit the requirements of the client (e.g. single system/multi-system; Maintenance only/Call out and Maintenance).

We provide service to a range of client types and applications including Schools, Colleges, Universities, Hospitals, Primary Care Trusts, Local Authorities, Transport Executives, Housing Associations, Retirement Villages and Retailers amongst others.


To view our Ts&Cs please click here

To view the EMCS Ts&Cs please click here

To view the Monitoring Ts&Cs please click here

To see details of the maintenance which we will carry out during this contract please click on the relevant system CCTV  Access Control  Fire Detection Pt 1  Fire Detection Pt 6  EVCS  Intruder  Auto Doors  Gates & Barriers  Emergency Lighting  Dry Riser  Induction Loops  UPS  Warden Call  Fire Extinguishers  Disabled Toilet  Disabled Refuge  Help Point


We provide 24/7/365 support across a full range of safety and security systems.

Providing Service & Maintenance support to over 20,000 systems at 10,000 sites across the region.

We are fully accredited across the spectrum of Safety and Security products and systems with experienced engineers who are all conversant with latest standards.

Key statistics

99.3% of our customers are very satisfied with our service.
99.1% of the time we get to a job within our contracted response times.

We have worked with TIS for over 15 years and remain delighted with the service they have and continue to supply. TIS are a wonderful asset to Nottingham City Council. They have an excellent understanding of what the council’s aims and objectives are, and provide a service that best benefits our company. They are responsible for the Fully Inclusive CCTV & Door Entry Maintenance Contract as well as Contracts and projects. TIS understand our service and its expectations and are most efficient in delivering a service that matches these expectations.

Neil Harvey

CCTV Manager

Our current clients include

Related case study

TIS Continue New System Installations Across Derby College Sites
After initially being invited to a design meeting with the contractor, consultant and client, TIS were awarded the contract to install a variety of systems as part of the refurbishment and renovation of Derby College's historic Roundhouse building and campus - At the heart of the campus is The Roundhouse building. The Roundhouse at Derby is the world's first ...
Talk to one of our Service & Maintenance experts today

Want to discuss your Service & Maintenance requirements? Get in touch today and we’ll be happy to see about how TIS could help you.