TIS offer a number of IT services to help your organisation make the best use of technology, be that keeping your business running with our Monitoring, Helpdesk and Support services through to installing the latest server, cloud and networking systems.
By using our Midlands based IT Service desk you get access to qualified engineers who work across a wide range of different technologies. You can use us as the first point of contact for all IT issues or maybe as a 2nd line support for your existing IT team. By working with our service desk engineers you gain all of their experience without having to invest in your own full time IT service desk staff. We aim to fix faults when you first call in, but in any case all our IT support contracts are backed by a one hour first response SLA.
Monitoring and Proactive Support
Our monitoring tools check the status of your systems and alert us when anything unusual happens. Amongst the many things included in the monitoring are backup and security logs, hardware status, disk space and Anti-Virus updates. We are alerted to problems when they happen and often fix these issues before our clients even notice the potential outage. You can either allow us to manage your systems with you and take the necessary steps to fix the issue, or we can give you access to the monitoring system for you to manage yourself.
Holiday, Absence or Part Time Cover
Our engineers and service desk are ready to step in whenever you need us. So when your IT staff are on leave we can cover for them and keep your organization running as usual.
Managed IT Support
All of the above can be combined to give you a fully managed IT support contract at a regular monthly price. The support package also includes regular IT strategy review meetings, patch management and a dedicated account manager.
Installations, Project Work and Engineering
You can utilize our engineers for projects, emergency assistance and consultancy work. We work on a wide range of IT installations including Office365, virtualization, Microsoft Servers, networking and general troubleshooting.
We supply, install and maintain the latest IT Solutions for companies all over the UK. Our engineers and account managers are experts in their field and can source the right solution at competitive prices.
The list of products and technologies changes as we keep up with the latest technological trends. Our engineers install various solutions from Microsoft, HP, Dell, Swyx, WatchGuard and many other providers.
One major bottleneck in any business’s IT network performance is substandard data cabling. Often Organisations invest in their Hardware, Software and Internet Connectivity Services but forget that one vital element of any decent performing network is the data cabling that manages the data transfer from device to device. Every network should have rapid reaction times to incoming and outgoing email, and data files and that critical access to the Internet. We will also consider the switches that are connected to the cabling as they also can cause problems with network speed. TIS can assess the performance of your current data cabling through a thorough Site Audit and Report. This will enable you to make an informed decision about your IT network requirements.