I’ve worked with TIS for several years and always found them to be professional and reliable. Their open door policy gives me the reassurance that I can pick up the phone and speak to a senior member of their management team at any time, for any query and receive a speedy resolution.
With particular regard to the Bournville Gardens project, I was involved from its inception as a concept, through to the commissioning and eventual handover to the operational staff. The security and communications package for the Bournville Gardens build was quite a leap of faith in TIS for us at ExtraCare, but we were confident that TIS could deliver on their promise of a ‘first of its kind’ converged infrastructure within what was to become our flag ship village.
TIS’ original converged infrastructure design was proposed following several meetings with ExtraCare to evaluate our contemporary requirements and discussions about what future technologies may develop. Over a period of several months the design was tweaked further based on our staff’s response to demonstrations and consultation groups held by TIS at their Head Office or at the ExtraCare Head Office.
As expected from the outset, due to the complex and pioneering nature of the system, the project wasn’t without its problems and both the installation and commissioning phases presented their own particular challenges, but as we have come to expect, TIS took ownership of the problem and quickly developed a solution.