Coronavirus Outbreak – Our Operation and Response
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Your Account Support

Account Support

  • Our entire team is always available to work closely with you.  Working alongside our Director and Executive Team, our team members are highly skilled and knowledgeable in their fields. Each one brings a different facet of excellent customer service and high-quality service delivery, ensuring total transparency through regular communication and support. For more information on our team please see: Our Team
  • Each customer is extremely important to us and customer satisfaction is a priority for the business. We hold regular Client Review meetings and have a full escalation process in place for all clients as well as carrying out our NPS survey quarterly to gauge as much valuable feedback from our clients as possible. All of these measures are put in place to reaffirm our commitment to delivering first class customer service.

Dedicated Help Desk

  • Our dedicated help desk consists of a team of highly skilled service desk operators, and support centre coordinators; Our help desk is located in our Head office in Mansfield, led by the Head of Operations.
  • Our Service Help Desk team answer incoming requests between the working hours of 08.00-17.00hrs which are dealt with immediately. Outside of these hours it is transferred to a NACOSS accredited outsourced service centre to provide 24 / 7 / 365 support package.
  • All calls are logged within a Service Management system – Tesseract. The Tesseract System operates on a robust IT data network infrastructure using resilient hardware with fully dual redundant servers and a disaster recovery centre. This ensures continuity of service in the event of a major system failure or force majeure event.

Contact Methods

  • Service Delivery requests and Fault related requests can be submitted via the following methods:

24 hour dedicated service line: 0333 8000 500

Dedicated E-mail address:

Our Dedicated Service Postal address:

Service & Maintenance Operations

Total Integrated Solutions Ltd

32 Hamilton Way

Oakham Business Park


NG18 5BU

Our Dedicated Web Portal: Fault Registration Portal

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